Please repeat the setup process while following the instructions below:
1) On your Samsung phone, please go to Settings->More>Application Manager->All Applications. 2) Select Samsung Watch ON from the list. 3) Press 'Force Stop' button 4) Press 'Clear Data' button. This will clear your current setup information. 5) Please upgrade to our latest version from the playstore before proceeding. 6) Launch Samsung Watch ON and start setup. Please Note : Sometimes the Infrared Capability might effect enabling the Power saving mode. Hence, "Disable the power saving mode" for enhanced performance of our app.
Also, during setup, to ensure that the Samsung WatchOn remote is functioning properly, please stand 4 feet in front of the equipment you want to control, hold the tablet parallel to the ground and point it directly (like you use your regular remote control) at the equipment This should fix your issue. If this did not resolve the problem, please send us a note and we will be happy to provide further assistance.