During setup, if the Peel app cannot find the Peel cable, you see the “Can't Find Peel Cable” error message.
Possible causes are:
The Peel cable is not connected to the Internet.
The Peel cable and your iPhone are not on the same wireless network.
The Peel cable is not connected to power.
The Peel cable is connected to a subnet router rather than the same wireless router as your iPhone.
The Peel Cable is not connected to the Internet
The LED light on your Peel cable shows cable status. When you first plug it in to the power source, the light is blue, showing that power is on. Once you plug the cable into an available Ethernet port on your wireless router and an Internet connection is made, the light is green.
If the light remains blue when you plug it into the wireless router, try plugging it into a different port on the wireless router.
If the light remains blue after trying a different port on the router, make sure the Internet connection to your router is working properly.
If it continues to remain blue, unplug Peel cable from router, wait 10 seconds, then plug it back in.
The Peel cable and your iPhone are not on the same wireless network
Your iPhone and the Peel cable must be connected to the same wireless network to communicate with each other.
To check the name of your Wi-Fi connection, tap Settings on your iPhone. The Wi-Fi option shows your network name. Make sure this is the same network name that the Peel cable uses.
The Peel cable is not connected to power
If the LED does not light up, make sure that it is correctly connected to a power source.
The Peel cable is connected to a subnet router
Be sure to plug the Peel cable directly into the wireless router and not into another device connected between the wireless router and the Internet.
A subnet (short for "subnetwork") is an identifiably separate part of a network. Wireless devices connected to a wireless subnet can only access resources on the same subnet and the Internet. They cannot access resources that are on the same network but not in the subnet. For example, your wireless router may be connected to a DSL modem or other router with Ethernet ports. Make sure the Peel cable is connected directly to the wireless router.