Peel Help

Jithin Jan 29 Peel Smart Remote | Android / Troubleshooting

We're sure many of us wants the Peel Smart Remote app on our phones but wondering if your phone is compatible or not. 

Here is some info for you:

Peel Smart Remote ( for Android) requires an IR blaster through which the remote codes are sent to operate your TV, Set-top box, AC et to control your devices. 

If your phone has no IR blaster, sorry to say that it is not compatible with our app. To know if your phone has IR blaster or not, we recommend you to check it's specifications. 

Check out the images below how this IR blaster is placed on top of phones:

 

HTC_IR_blaster.jpg IR_blaster_image.jpg

 

 

Jithin November 17, 2015 Peel Help / Frequently asked questions

Getting started

Here are some frequently asked questions when users first use the Peel Smart Remote app. If you’re unable to find an answer please email us at help@peel.com.

My country isn’t listed. What should I do?

We currently support around 90 countries globally. If your country is not listed here, then please note that we are working hard in making our app available to many more countries. Selecting “Other countries/regions” will not give you a localized program guide, however allows you to use the app as a remote control or to control your home devices.

Please refer to below link for more information:

http://help.peel.com/entries/101803403-Country-not-listed-Peel-Smart-Remote-…

 

I have an antenna and receive channels “Over the Air” at home but I don’t see that option in the app. What should I do?

Please select the “TV Antenna” option during the initial set up process.

Please refer to below link for more information:

http://help.peel.com/entries/102965736-Over-the-Air-Peel-Smart-Remote-

 

My service provider isn’t listed. What should I do?

Some service providers are listed under a different name in some regions. For example "Suddenlink" is listed as "Cequel III LLC", "Optimum" is listed as "Cable Vision" and "Sure West" as "Consolidated Communications".

Please refer to below link for more information:

http://help.peel.com/entries/28160386-TV-Service-Providers-in-USA-a...

If your service provider is still missing, please tap on “My Service Provider is Missing” and make sure that you mention your TV service provider’s name and your region’s zip code.

 

Set up your remote

Here are some frequently asked questions when you first set up your remote on the Peel Smart Remote app.

I can't find my TV from the list provided?

Once you select your TV service provider follow these steps:

1. Turn your TV off.

2. Select your TV brand from the list provided.

3. If you are unable to find your brand from the popular list, select “Show all Brands”. If you’re still unable to find your brand select “I can’t find my brand” located at the bottom and enter your details.

4. If you found your TV brand, select it and proceed to the next step.

 

I can't find my devices from the list provided?

Peel supports over 400,000 devices and we constantly add new devices to our list. If you’re unable to find your brand select “I can’t find my brand” located at the bottom and enter your details so we can investigate and come back to you.

 

Can’t seem to control devices I’ve set up. What can I do?

If you found and configured your devices but are unable to control them using Peel Smart Remote, follow these steps:

  1. Go to your Android device settings and tap on "More."

  2. Find “Application Manager” and Swipe left until you get to “ALL.”

  3. Swipe down and select “Peel Smart Remote.”

  4. Select clear cache and clear data. Then tap on “Force Stop.”

  5. Go back into the app and try set up your devices again.

This would have cleared your previous set up details. If you still experience issues please write to us at help@peel.com.

 

I’m in the U.S. and my Dish set-top-box or DirecTV set-top-box are not working with the app. What should I do?

If your set-top-box is not responding, it could be configured to only receive RF (radio frequency) commands. Peel Smart Remote uses IR (infrared) signals to send commands to devices. Some set-top-boxes (especially from satellite providers) use RF as default, but can usually be configured to also receive IR. DirecTV and Dish Network are the most common providers that use RF. Be sure to configure your set-top-box to receive and respond to IR commands.

Please refer to the below link for more details:

http://help.peel.com/entries/99987336-DirecTV-Set-Top-Box-not-respo...

 

Customize your remote

Here are some frequently asked questions from users who want to further customize their remote.

Is it possible to add another TV? How can I do that?

Yes, you can add multiple TV brands by creating a new room. Please follow below steps:

  1. Go to the remote section of the app.

  2. Tap on “Change Room.”

  3. Add a new room and proceed to set up your other TV.

  4. You can access different TVs by switching between rooms

For more information refer the below link:

http://help.peel.com/entries/102966986-Adding-another-TV-Peel-Smart...

 

How do I add devices other than TVs or set-top-boxes?

We support devices like DVD and Blu-Ray players, AV receivers, soundbars, streaming devices like Roku and Apple TV, air conditioners, heaters and many more.  Please follow below steps to add a device:

  1. On the remote section of the app, tap on the plus icon (+).

  2. Select from the list of devices you want to add.

  3. Follow prompts to set up.

Refer to below link for more information:

http://help.peel.com/entries/101805123-Adding-other-supported-devic…

 

How do I delete devices?

You can delete all devices except your television and set-top-box. Follow these prompts to delete a device:

  1. From the main menu go into “Settings.”

  2. Select the room that has the device you want to delete.

  3. Under “Devices”, select the device you want to remove and hit “Delete.”

Please refer the below link:

http://help.peel.com/entries/102968306-To-delete-an-Added-device-Pe…

 

How do I setup input for my devices?

Once you set up all your devices, you can to set up device inputs by following these steps:

  1. From the main menu go into “Settings.”

  2. Select the room that has the device you want to delete.

  3. Under “Activities”, select the device you want and set inputs corresponding to your TV. Select “Done.”

  4. You can also choose to volume control your TV or receiver.

Please refer the below link for more information:

http://help.peel.com/entries/101806863-Configuring-Inputs-for-Volum...

 

How do I add or remove the remote control from the notification panel or lock screen?

Please follow below steps:

  1. Go to the main menu and select settings.

  2. Under “Remote Control” toggle on or off the quick remote widget and notification widget

Note: You will only be able to add the lock screen widget once you set up devices.

 

TV guide and streaming

Here are some frequently asked questions from users who want help with Peel’s TV guide or want to edit their channel lineup.

How do I add/remove channels from the channel guide?

Please follow below steps to remove channels from the channel guide:

  1. Go to the main menu and select settings

  2. Tap on a room and select “Channels”

  3. From the available list of channels, mark or unmark your desired channels. Anything marked will be shown in the channel guide

Please refer the below link:

http://help.peel.com/entries/101804273-Add-Remove-Channels-in-Chann...

 

How do I edit channel numbers?

Please follow below steps:

  1. Go into the menu.

  2. Select “Settings”

  3. Select “Edit Channels”.

  4. Tap and hold the channel and you want to edit. 

 

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