Peel Help

Jithin Jul 02 Peel Help / Troubleshooting

1. My country isn’t listed. What should I do?

Ans: We currently support around 60 countries globally. If your country is not listed here, then please note that we are feverishly working in making our app available to many more countries. Meanwhile, you can still use our app as a remote Control by selecting the option “Other Countries/Regions” during the setup.

Refer below link for more details:

http://help.peel.com/entries/40326606-Country-not-supported

2. I have an antenna and receive channels Over the Air my home but I don’t see that option in the app. What should I do?

Ans: Please select OTA (Over the Air) option.

Please click below link :

http://help.peel.com/entries/66220183-Over-the-Air-OTA-

3. My Service Provider isn’t listed. What should I do?

Ans: Some service providers are also referred with other names in different regions.

For e.g: Suddenlink-> Cequel III, LLC.

Optimum ->    Cable vision

Sure west-> Consolidated Communications

Please refer below link:

http://help.peel.com/entries/28160386-TV-Service-Providers-in-USA-a...

 If you’re service provider is still missing, please tap on “My Service Provider is missing” and make sure that you mention your TV service provider name and your region Zip Code

4. My brand IR codes are not working. What to do?

Ans: We support most of the models for our listed brands on the app. If you are unable to pair your device with any of our IR codes on the app, please follow these steps below :

  1. Go to your Device Settings and tap on More
  2. Select Application Manager and Swipe to left till you get ALL section.
  3. Swipe down and select Samsung WatchOn app.
  4. Tap on Clear Cache and Clear Data
  5. Tap on Force Stop.

This would have cleared your previous setup details. Now you can try and complete the setup again and it should work.

If this still doesn’t work, write us to help@peel.com

5. I would like to use only the Remote option instead of Program content. How can I setup that?

Ans: You can setup Remote only option by selecting "Other Countries/Region" during Country setup. Please refer below link:

http://help.peel.com/entries/40326606-Country-not-supported

6. How do I add/remove channels to/from the channel guide?

Ans:  We do support adding and removing of the channels from the channel guide. Please follow the below steps:

  1. Go to App settings.
  2. Select the room name you created.
  3. Here select the option of “Channels” .
  4. From the available list of channels, mark/unmark your desired channels which will be shown in the channel guide.

      Please refer the below link:

      http://help.peel.com/entries/83926786-Add-Remove-Channels-in-Channe...

7. Is it possible to add another TV? How can I do that?

Ans:  Yes, you can add multiple TV brands by creating a new room. Please follow below steps:

  1. Go to app settings.
  2. Select Add Room.
  3. Now name your room and proceed with the setup of your devices.
  4. You can access the devices you have setup by switching between the respective rooms.

8. How do I delete the devices from the app?

Ans:  We do support the option of deleting the devices which you have setup through the app EXCEPT TV and Set-top box. You can delete the remaining device like AC,Blu Ray,DVD,AVR by following steps:

  1. Go to App Settings
  2. Tap on your Room name.
  3. Under Devices,select your respective device and then select “Delete” .This will delete your device.

          Please refer below link:

          http://help.peel.com/entries/82733323-To-delete-an-Added-device-

9. How do I setup input for my devices?

Ans: Once you setup all your devices, you need to setup input for those devices by following steps:

  1. Go to App Settings
  2. Tap on your room name
  3. Under Activities,select your respective device and set the input corresponding to your TV and click “Done”.
  4. Also you can choose either TV/AVR to control the volume and then proceed with setting up of input.

10. How do I add/remove Remote control on Notification panel or Lock Screen?

Ans: Please follow below steps:

  1. Go to App settings.
  2. Under remote control,mark/unmark the option of “Show remote control on Notification panel” and “Auto display remote control on Lock Screen”

 This will add/delete the remote panel on your Notification panel or Lock screen.

NOTE:  You will be able to add Lock screen widget only when you setup the remote control of the devices in the app.

11. How do I edit channel numbers?

Ans: Please follow below steps:

  1. Go to App Settings.
  2. Tap on your room name.
  3. Select “channels”. Here , tap and hold on the channel and you will be able to edit the channel number.

12. My Dish set-top box / DirecTV set-top box is not working with the app. What should I do ?

Ans. If your set top box is not responding, it could be configured to only receive RF (radio frequency) commands. The Peel app uses IR (infrared light) signals to send commands to devices, including your set top box. Some set top boxes (especially from satellite providers) use RF as the default, but can usually be configured to also receive IR. DirecTV and Dish Network are the most common providers that use RF. Be sure to configure your set top box to receive and respond to IR commands.

Please refer to the below link for more details:


http://help.peel.com/entries/453513-set-top-box-not-responding-rf-i...

Jithin Jul 07 Peel Help / Troubleshooting

1. My country isn’t listed. What should I do?

Ans: We currently support around 60 countries globally in providing Program data (Electronic Program Guide) . If your country is not listed here, then please note that we are feverishly working in making our app available to many more countries. Meanwhile, you can still use our app as a remote Control by selecting the option “Other Countries/Regions” during the setup.

Please refer our below link:

http://help.peel.com/entries/82824153-Country-not-listed-Peel-Smart...

 

2. I have an antenna and receive channels Over the Air my home but I don’t see that option in the app. What should I do?

Ans: Please select OTA (Over the Air) option.

 1.png

 

3. My Service Provider isn’t listed. What should I do?

Ans: Some service providers are also referred with other names in different regions.

For e.g: Suddenlink-> Cequel III, LLC.

Optimum ->    Cable vision

Sure west-> Consolidated Communications

 If you’re service provider is still missing, please tap on “My Service Provider is missing” and make sure that you mention your TV service provider name and your region Zip Code

 

4. My brand IR codes are not working. What to do?

Ans: We support most of the models for our listed brands on the app. If you are unable to pair your device with any of our IR codes on the app, please follow these steps below:

  1. Go to your Device Settings and tap on More
  2. Select Application Manager and Swipe to left till you get ALL section.
  3. Swipe down and select Peel Smart remote app.
  4. Tap on Clear Cache and Clear Data
  5. Tap on Force Stop.

This would have cleared your previous setup details. Now you can try and complete the setup again and it should work.

If this still doesn’t work, write us to help@peel.com

 

5. I would like to add other supported devices like Blu-ray Player, DVD player, AV receiver and Streaming Media Player. How can I do that?

Ans. Once you are done with the initial remote setup for your TV and set-top box, you will get the option to add other supported devices from app Settings.

1. Tap on Settings (gear wheel icon) from the top left corner.

2. From the options, select “Rooms & Devices”

3. On right side, select “Add New Device”

4. Select the device type you would like to setup and go ahead with testing the codes for your brand.

Please refer below link:

http://help.peel.com/entries/83996186-Adding-other-supported-device...

 

6.  I’m unable to control volume though my AV Receiver is connected.

Ans: This issue might have raised if the inputs for your TV are not setup correctly. To do this, please follow below steps:

1. Go to the app Settings from the top left corner and select “Rooms & Devices”

2. On right side, under “Activities”, tap on “Watching TV”

3. Select Volume Controlled on as TV or AV Receiver

4. Tap on TV input and select “Set Input”

5. Now select the AV Receiver input and tap on the “Input” port as per the connections made to your AV Receiver to TV and select “Set Input”

 Please refer the below link:

http://help.peel.com/entries/84005276-Configuring-Inputs-for-Volume...

 

7. Specific functions or buttons are not working for my device brand. What should I do?

Ans: To resolve this issue, we have the option to try the available alternate codes. Please follow below steps:

1. Go to App Settings by tapping on the gear wheel icon on top left corner.

2. Select “Rooms & Devices” from the left side

3. On right side, select the device for which the issue exists and tap on the button which is not working

4. From here, choose the Alternate codes and test them. Once the code works, tap on Done to confirm.

Please refer the below link for the article:

http://help.peel.com/entries/83155423-Specific-functions-not-are-wo...

 

8. How do I remove the devices which I have added already?

Ans: In case, you wish to delete the devices from the remote setup, please follow below steps:

1. Go to the App Settings by tapping on the gear wheel icon from the top left corner

2. Select “Rooms & Devices” from left side

3. Select the device you wish to remove from the right side and tap on “Remove”

 Please refer the below link:

http://help.peel.com/entries/83161993-Removing-the-setup-devices-in...

9. How do I add or delete another Room?

Ans: If you wish to add or delete a room, please follow below steps:

1. Go to the app Settings from the top left corner

2. Select “Rooms & Devices”

3. Tap on “Add New Room” and enter a Name and proceed to setup by selecting your service provider.

 

10. What are the steps to add/remove the channels?

Ans: You can edit the channels from the app Settings. Please follow the below steps:

1.  Go to app Settings from the top left corner

2. Select “Edit Channels” on the left side.

3. You can remove a particular channel or you can completely remote SD or HD channels or restore default settings.

4. Mark the channel you wish to remove by tapping on the Channel name till the blue tick mark is gone and shows a cross mark.

5. Mark the channel you wish to have by tapping on the Channel name till the blue tick mark appears.

 Please refer below link:

http://help.peel.com/entries/84336536-Edit-channels-Peel-Smart-Remo...

11. How can I Add/Edit Favorite channels?

Ans: Currently, this option is available only for USA. Here are the steps:

1. From the EPG screen, tap on the Star icon from the top left corner.

2. Tap on “Add/Edit your Favorite Channels”

3. Select the channels you wish to add as Favorite.

 

12. I would like to set a reminder for a show that I would not like to miss. How can I setup a reminder?

Ans: Our app will not let you to miss the show you wish to watch and hence we have the Reminder option.

Here are the steps to do so:

1. On the top left corner, tap on “TV icon” for all Genres or “Popcorn” icon for Movies.

2. Select the Program you would like to setup a reminder.

3. Tap on “Clock” icon and proceed to set a reminder.  

 

13. How do I add a program as Favorites?

Ans:  Please follow below steps to set a program as your Favorite

1. On the top left corner, tap on “TV icon” for all Genres or “Popcorn” icon for Movies.

2. Select the Program you would like to setup a reminder.

3. Tap on “Star” icon.

This will set the program as your Favorite. You can access all your favorites from the app Settings.

 

14. My Dish set-top box / DirecTV set-top box is not working with the app. What should I do ?

Ans. If your set top box is not responding, it could be configured to only receive RF (radio frequency) commands. The Peel app uses IR (infrared light) signals to send commands to devices, including your set top box. Some set top boxes (especially from satellite providers) use RF as the default, but can usually be configured to also receive IR. DirecTV and Dish Network are the most common providers that use RF. Be sure to configure your set top box to receive and respond to IR commands.

Please refer to the below link for more details:


http://help.peel.com/entries/453513-set-top-box-not-responding-rf-i...

Jithin Jun 26 Peel Help / Troubleshooting

Si vous n'êtes pas abonné à un fournisseur de services par câble et recevez les chaînes sur l'air ou de l'antenne, s'il vous plaît sélectionnez "Illiad" (Free France IPTV).

S'il vous plaît se référer la capture d'écran ci-dessous:

France_Freeview.png

 

Si vous avez encore en question, s'il vous plaît écrivez-nous à help@peel.com.

 

Jithin May 22 Peel Help / Troubleshooting

If you are not subscribed to any cable service provider and receive the channels over the air or antenna, please select OTA ( Over the air - your zipcode) .

Please refer the below screenshot:

 

 OTA.png

 

If you still run into issues, please write us to help@peel.com

Jithin May 05 Peel Help / Troubleshooting

If you're trying to upgrade the app and see an error message as"Your device is not compatible", this happens when the app was downloaded/installed by a different Google account on the device and now another Google account is trying to update it.

To resolve this issue, please try our troubleshooting steps as follows:

1.Go to your device Settings and Select More

2.Tap on  Application Manager 3.Swipe left till you get ALL section

4.Select Google Play Store

5.Tap on Clear data and tap on OK.

6. Now select Download Manager and tap on Clear Data and tap on OK

7.Now open Play Store and search for Samsung WatchOn and Tap on Update.

If you're still facing any issues, write us to help@peel.com

Note: If you're unable to search for Samsung WatchOn in Google Playstore to update,  open Playstore tap on the Options ( three horizontal lines )  from the top left corner and see if the correct account is signed in and select My Apps. Here you will be able to see Samsung Watchon.